Admissions
Your recovery journey starts with a single call. We handle the rest.
From That First Phone Call
Most admissions calls to ELYS Rehab happen at the edge of a crisis — after an ER visit, a relapse, a court appearance, a family intervention. Our admissions line is staffed around the clock by clinically trained specialists who answer the phone directly. The first conversation is confidential and costs nothing. Its single purpose is to understand the situation in front of you and identify the safest next step, whether that is a same-day admission, a stabilized transfer from a hospital, or a scheduled intake later in the week.
Once the clinical picture is clear, we verify insurance — usually in under an hour — and walk through exactly what coverage means for your specific admission. Our team handles transportation coordination from anywhere in Southern California, including hospital-to-hospital transfers, airport pickup, or a ride from home. If a detox bed is needed urgently and we have availability, we can admit the same day.
The work of the first admissions conversation is to reduce uncertainty. By the time you hang up, you should know where you or your loved one will sleep that night, what treatment looks like in the days ahead, and what the cost picture looks like in plain numbers.
Admissions Process
Confidential Call
Call (209) 297-7750 to speak with an admissions specialist. Available 24/7.
Clinical Assessment
Our clinical team conducts a thorough assessment to determine the most appropriate level of care.
Insurance Verification
We verify your insurance benefits and explain your coverage clearly before admission.
Personalized Plan
We create a treatment plan tailored to your specific needs and circumstances.
Welcome & Intake
We coordinate travel and welcome you with a thorough, compassionate intake process.
Insurance Accepted
- Aetna
- Blue Cross Blue Shield
- Medicaid
- Medicare
- Health Net
- Beacon Health Options
- Optum
Don't see your provider? Contact us at (209) 297-7750 to discuss options.
What to Bring
We keep the packing list short on purpose — the goal is arrival, not logistics. If something is missing, our intake team can provide it or coordinate a family drop-off in the first week.
- Government-issued photo ID — driver's license, state ID, or passport
- Insurance card (if applicable) and any prescription bottles in their original pharmacy packaging
- One week of comfortable, modest clothing — layers for the greenhouse and pool, closed-toe shoes for the barn and volleyball court
- Personal hygiene items in original sealed containers (toothbrush, unopened toothpaste, deodorant)
- Prescription eyeglasses or contact supplies, hearing aids, CPAP machine if prescribed
- One book, one journal, and a sealed pen — the library has plenty more, but personal reading material helps the first nights
- Contact list on paper — phone numbers of family, sponsors, and employers (personal phones are collected at intake)
What not to bring: alcohol, non-prescribed medication, mouthwash containing alcohol, aerosols, sharp objects, laptops, tablets, pets, or outside food.
Frequently Asked Questions
How long is treatment, really?
Honest answer: it depends on where you start. Most people spend three to seven days in medical detox, then thirty to ninety days in residential care. PHP adds two to four more weeks, and IOP adds another eight to twelve. You will not be pushed out before you are ready, and you will not be kept longer than insurance and clinical progress warrant. Your admissions specialist will walk you through a realistic timeline in the first call.
Which substances do you actually treat?
Alcohol, opioids, heroin, prescription stimulants, other prescription drugs, marijuana, inhalants, and barbiturates. If you are navigating polysubstance use — which many people are — our detox team is set up for that too. You can tell us everything in the intake call; nothing shocks our clinicians, and the more honest the picture, the safer the detox plan.
Will my insurance actually cover this?
Probably more of it than you think, and we verify in under an hour so you are not guessing. We are in-network with Aetna, Blue Cross Blue Shield, Medicaid, Medicare, Health Net, Beacon Health Options, and Optum. Even if you are not listed there, call us — out-of-network benefits often still cover a meaningful portion of care, and we will tell you the real numbers before you commit.
Can my family visit?
Yes — scheduled visits on weekends, in our family visiting area. We ask for the first week to be family-free so your loved one can settle into treatment, and then Yvette's Thursday family programming sessions become part of the clinical plan. Visiting is not just permitted; it is part of the therapeutic structure.
What about my phone?
Phones are collected at intake and stored safely. You will have scheduled phone hours — typically two windows per day in residential — to call family, employers, sponsors, or anyone else on your clinically approved contact list. Evenings often include a dedicated family call hour. The boundary is not about control; it is about giving your nervous system a chance to settle without the pull of a thousand notifications.
Is detox going to be as awful as I have heard?
Withdrawal is real, but it does not have to be terrifying. You will have a physician monitoring you, comfort medications available around the clock, a nurse within arm's reach, and a quiet room designed for the hardest hours. Most patients describe the first 48 hours as the worst and the rest as progressively easier. You will not go through it alone.
What if I also have depression, anxiety, or PTSD?
That describes most of the people who come to ELYS. Every admission receives a psychiatric evaluation within the first 48 hours, and your mental health treatment runs alongside the addiction work — not in sequence, not as an afterthought. If you are already on psychiatric medication, bring the bottles; we will coordinate with your prescriber.
What happens after discharge?
Discharge is a transition, not an ending. You leave with a step-down plan — often PHP or IOP — alumni group access, a relapse prevention kit, and a staff member's phone number for the first-90-day crisis window. Monthly alumni dinners happen on our campus, and many graduates keep coming years later. That community is one of the reasons people stay well.
What amenities does the facility actually have?
Family visiting area, equine therapy barn, chef-prepared meals in a farm-to-table kitchen, volleyball court, library, greenhouse, swimming pool, and gourmet dining. These are not spa features — they are clinical tools. The barn supports experiential therapy, the greenhouse grounds trauma work, the pool regulates the nervous system. Enjoyment is a side effect of good treatment design.
Can someone walk me through admission right now?
Yes — that is exactly what our admissions specialists are there for. Call (209) 297-7750 any hour of any day. No recording, no phone tree — a real person, clinically trained, who will stay on the line as long as you need. If you prefer, email [email protected] and we will respond the same day.